@extends('layouts.cmsApp') @section('content')

Dashboard

@foreach ($averageTat as $category => $tat)
{{$category}}
{{isset($tat['completed_within_TAT']) && $tat['completed_within_TAT'] > 0 ? round(($tat['completed_within_TAT']/$tat['all_complaints'])*100) : 0}}%
{{isset($averageTatPreviousYear[$category]['completed_within_TAT']) ? round(($averageTatPreviousYear[$category]['completed_within_TAT']/$averageTatPreviousYear[$category]['all_complaints'])*100) : 0}}% (FY {{$previousFinancialYear}})
@endforeach
PCS
{{isset($quarterWiseComplaintPercent['overall']) ? round($quarterWiseComplaintPercent['overall']) : 0}}%
{{round($completedPercentPY)}}% (FY {{$previousFinancialYear}})
Complaints Statistics
  • @component('components.ui.custom-legend') @slot('legendColor') #396976 @endslot @slot('legendText') Total Open Complaints @endslot @endcomponent
  • @component('components.ui.custom-legend') @slot('legendColor') #96B0B6 @endslot @slot('legendText') Exceeded TAT @endslot @endcomponent

Complaint Category

Part

Product

Sales

Service

Source of Complaints
Region wise Complaints
Post Complaint Survey Status
 
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
  • @component('components.ui.custom-legend') @slot('legendColor') #A8D46B @endslot @slot('legendText') Completed Complaints @endslot @endcomponent
  • @component('components.ui.custom-legend') @slot('legendColor') #DE7D6A @endslot @slot('legendText') Pending Complaints @endslot @endcomponent
PCS KPIs
@foreach($catWiseComplaints as $key => $complaintsCategory) @endforeach
Category Count SLA Complied Average TAT
(Completed)		 Average TAT
(Aknowledged)
{{$key}} {{$complaintsCategory['count']}} {{isset($complaintsCategory['slaComplied']) && $complaintsCategory['slaComplied']!=0 ? round(($complaintsCategory['slaComplied']/$complaintsCategory['CompletedCount'])*100) : 0 }}% {{isset($complaintsCategory['totalDays']) && $complaintsCategory['totalDays']!=0?round($complaintsCategory['totalDays']/$complaintsCategory['CompletedCount']):0}} {{isset($complaintsCategory['acknowledged']) && $complaintsCategory['acknowledged']!=0?round($complaintsCategory['acknowledged']/$complaintsCategory['CompletedCount']):0}}
Top Sub-Categories & Category
@foreach($subCategoryWiseComplaint as $key => $subCategory) @endforeach
Sub-Category Category Count
(Total Complaints)		 Trend
{{$key}} {{$subCategory['category']}} {{$subCategory['count']}} @if(isset($subCategoryWiseComplaintPY[$key]) && $subCategoryWiseComplaintPY[$key]['count']>$subCategory['count']) @else @endif
Top Customer
@foreach($customerWiseComplaint as $key => $customer) @endforeach
Customer Count
(Total Complaints)		 Trend
{{$key}} {{$customer['count']}} @if(isset($customerWiseComplaintPY[$key]) && $customerWiseComplaintPY[$key]['count']>$customer['count']) @else @endif
Post Complaint Survey Status
 
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
  • @component('components.ui.custom-legend') @slot('legendColor') #A8D46B @endslot @slot('legendText') Completed Complaints @endslot @endcomponent
  • @component('components.ui.custom-legend') @slot('legendColor') #DE7D6A @endslot @slot('legendText') Pending Complaints @endslot @endcomponent
PCS KPIs
@foreach($catWiseComplaints as $key => $complaintsCategory) @if($complaintsCategory['quarter'] == 'Q1') @endif @endforeach
Category Count SLA Complied Average TAT
(Completed)		 Average TAT
(Aknowledged)
{{$key}} {{$complaintsCategory['count']}} {{isset($complaintsCategory['slaComplied']) && $complaintsCategory['slaComplied']!=0 ? round(($complaintsCategory['slaComplied']/$complaintsCategory['CompletedCount'])*100) : 0 }}% {{isset($complaintsCategory['totalDays']) && $complaintsCategory['totalDays']!=0?round($complaintsCategory['totalDays']/$complaintsCategory['CompletedCount']):0}} {{isset($complaintsCategory['acknowledged']) && $complaintsCategory['acknowledged']!=0?round($complaintsCategory['acknowledged']/$complaintsCategory['CompletedCount']):0}}
Top Sub-Categories & Category
@foreach($subCategoryWiseComplaint as $key => $subCategory) @if($subCategory['quarter'] == 'Q1') @endif @endforeach
Sub-Category Category Count
(Total Complaints)		 Trend
{{$key}} {{$subCategory['category']}} {{$subCategory['count']}} @if(isset($subCategoryWiseComplaintPY[$key]) && $subCategoryWiseComplaintPY[$key]['count']>$subCategory['count']) @else @endif
Top Customer
@foreach($customerWiseComplaint as $key => $customer) @if($customer['quarter'] == 'Q1') @endif @endforeach
Customer Count
(Total Complaints)		 Trend
{{$key}} {{$customer['count']}} @if(isset($customerWiseComplaintPY[$key]) && $customerWiseComplaintPY[$key]['count']>$customer['count']) @else @endif
Post Complaint Survey Status
 
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
  • @component('components.ui.custom-legend') @slot('legendColor') #A8D46B @endslot @slot('legendText') Completed Complaints @endslot @endcomponent
  • @component('components.ui.custom-legend') @slot('legendColor') #DE7D6A @endslot @slot('legendText') Pending Complaints @endslot @endcomponent
PCS KPIs
@foreach($catWiseComplaints as $key => $complaintsCategory) @if($complaintsCategory['quarter'] == 'Q2') @endif @endforeach
Category Count SLA Complied Average TAT
(Completed)		 Average TAT
(Aknowledged)
{{$key}} {{$complaintsCategory['count']}} {{isset($complaintsCategory['slaComplied']) && $complaintsCategory['slaComplied']!=0 ? round(($complaintsCategory['slaComplied']/$complaintsCategory['CompletedCount'])*100) : 0 }}% {{isset($complaintsCategory['totalDays']) && $complaintsCategory['totalDays']!=0?round($complaintsCategory['totalDays']/$complaintsCategory['CompletedCount']):0}} {{isset($complaintsCategory['acknowledged']) && $complaintsCategory['acknowledged']!=0?round($complaintsCategory['acknowledged']/$complaintsCategory['CompletedCount']):0}}
Top Sub-Categories & Category
@foreach($subCategoryWiseComplaint as $key => $subCategory) @if($subCategory['quarter'] == 'Q2') @endif @endforeach
Sub-Category Category Count
(Total Complaints)		 Trend
{{$key}} {{$subCategory['category']}} {{$subCategory['count']}} @if(isset($subCategoryWiseComplaintPY[$key]) && $subCategoryWiseComplaintPY[$key]['count']>$subCategory['count']) @else @endif
Top Customer
@foreach($customerWiseComplaint as $key => $customer) @if($customer['quarter'] == 'Q2') @endif @endforeach
Customer Count
(Total Complaints)		 Trend
{{$key}} {{$customer['count']}} @if(isset($customerWiseComplaintPY[$key]) && $customerWiseComplaintPY[$key]['count']>$customer['count']) @else @endif
Post Complaint Survey Status
 
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
  • @component('components.ui.custom-legend') @slot('legendColor') #A8D46B @endslot @slot('legendText') Completed Complaints @endslot @endcomponent
  • @component('components.ui.custom-legend') @slot('legendColor') #DE7D6A @endslot @slot('legendText') Pending Complaints @endslot @endcomponent
PCS KPIs
@foreach($catWiseComplaints as $key => $complaintsCategory) @if($complaintsCategory['quarter'] == 'Q3') @endif @endforeach
Category Count SLA Complied Average TAT
(Completed)		 Average TAT
(Aknowledged)
{{$key}} {{$complaintsCategory['count']}} {{isset($complaintsCategory['slaComplied']) && $complaintsCategory['slaComplied']!=0 ? round(($complaintsCategory['slaComplied']/$complaintsCategory['CompletedCount'])*100) : 0 }}% {{isset($complaintsCategory['totalDays']) && $complaintsCategory['totalDays']!=0?round($complaintsCategory['totalDays']/$complaintsCategory['CompletedCount']):0}} {{isset($complaintsCategory['acknowledged']) && $complaintsCategory['acknowledged']!=0?round($complaintsCategory['acknowledged']/$complaintsCategory['CompletedCount']):0}}
Top Sub-Categories & Category
@foreach($subCategoryWiseComplaint as $key => $subCategory) @if($subCategory['quarter'] == 'Q3') @endif @endforeach
Sub-Category Category Count
(Total Complaints)		 Trend
{{$key}} {{$subCategory['category']}} {{$subCategory['count']}} @if(isset($subCategoryWiseComplaintPY[$key]) && $subCategoryWiseComplaintPY[$key]['count']>$subCategory['count']) @else @endif
Top Customer
@foreach($customerWiseComplaint as $key => $customer) @if($customer['quarter'] == 'Q3') @endif @endforeach
Customer Count
(Total Complaints)		 Trend
{{$key}} {{$customer['count']}} @if(isset($customerWiseComplaintPY[$key]) && $customerWiseComplaintPY[$key]['count']>$customer['count']) @else @endif
Post Complaint Survey Status
 
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
  • @component('components.ui.custom-legend') @slot('legendColor') #A8D46B @endslot @slot('legendText') Completed Complaints @endslot @endcomponent
  • @component('components.ui.custom-legend') @slot('legendColor') #DE7D6A @endslot @slot('legendText') Pending Complaints @endslot @endcomponent
PCS KPIs
@foreach($catWiseComplaints as $key => $complaintsCategory) @if($complaintsCategory['quarter'] == 'Q4') @endif @endforeach
Category Count SLA Complied Average TAT
(Completed)		 Average TAT
(Aknowledged)
{{$key}} {{$complaintsCategory['count']}} {{isset($complaintsCategory['slaComplied']) && $complaintsCategory['slaComplied']!=0 ? round(($complaintsCategory['slaComplied']/$complaintsCategory['CompletedCount'])*100) : 0 }}% {{isset($complaintsCategory['totalDays']) && $complaintsCategory['totalDays']!=0?round($complaintsCategory['totalDays']/$complaintsCategory['CompletedCount']):0}} {{isset($complaintsCategory['acknowledged']) && $complaintsCategory['acknowledged']!=0?round($complaintsCategory['acknowledged']/$complaintsCategory['CompletedCount']):0}}
Top Sub-Categories & Category
@foreach($subCategoryWiseComplaint as $key => $subCategory) @if($subCategory['quarter'] == 'Q4') @endif @endforeach
Sub-Category Category Count
(Total Complaints)		 Trend
{{$key}} {{$subCategory['category']}} {{$subCategory['count']}} @if(isset($subCategoryWiseComplaintPY[$key]) && $subCategoryWiseComplaintPY[$key]['count']>$subCategory['count']) @else @endif
Top Customer
@foreach($customerWiseComplaint as $key => $customer) @if($customer['quarter'] == 'Q4') @endif @endforeach
Customer Count
(Total Complaints)		 Trend
{{$key}} {{$customer['count']}} @if(isset($customerWiseComplaintPY[$key]) && $customerWiseComplaintPY[$key]['count']>$customer['count']) @else @endif
 
×
Complaint Number Customer Name
@endsection @push('footerScripts')