| PCS KPIs | ||||
| Category | Count | SLA Complied | Average TAT (Completed) |
Average TAT (Aknowledged) |
|---|---|---|---|---|
| Service | 1 | 100% | 0 | 0 |
| Product | 2 | 50% | 19 | 19 |
| Top Sub-Categories & Category | ||
| Sub-Category | Category | Count (Total Complaints) |
|---|---|---|
| Product Quality Issue-Vehicle | Product | 5 |
| Inadequate manpower | Service | 3 |
| Dissatisfied with truck features | Sales | 2 |
| Delay in parts delivery | Parts | 2 |
| Top Customer | |
| Customer | Count (Total Complaints) |
|---|---|
| customer44 | 12 |