FY 2023-24
| Complaint | Target | 2021-22 | 2022-23 | 2023-24 | May-23 | Q1 | Aug-23 | Sep-23 | Q2 |
|---|---|---|---|---|---|---|---|---|---|
| Total Complaints Registered | - | 1 | 4 | 7 | 0 | 0 | 0 | 7 | 7 |
| Open Complaints | - | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Open Complaints Ageing (in days) | - | 869 | 340 | 38 | 0 | 0 | 0 | 38 | 38 |
| Complaint acknowledged within 24 hrs. | 100% | 0% | 0% | 100% | 0% | 0% | 0% | 100% | 100% |
| Overall Closure within TAT (%) | 90% | 0% | 0% | 14% | 0% | 0% | 0% | 14% | 14% |
| - Services (%) | 90% | 0% | 0% | 14% | 0% | 0% | 0% | 14% | 14% |
| Post Complaint Satisfaction (%) | 75% | 50% | 90% | 80% | 0% | 0% | 0% | 80% | 80% |